Rollero Casino Terms of Use

This page sets out the main rules that govern use of Rollero. It explains the relationship between you and us, and outlines what we expect from players and what you can expect from our service. We publish these terms to make account handling, promotions, payments and dispute steps clear and straightforward.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or device unless we explicitly allow otherwise. You must not share access credentials, allow third parties to use your account or try to circumvent limits by creating multiple accounts.

Verification and security

We may request identity documents, proof of address or payment method verification at any time. We will not process withdrawals until verification is complete. We may suspend or restrict your account while checks are in progress or if we detect suspicious activity.

Eligibility requirements

To use Rollero you must meet the minimum age requirement in your jurisdiction and be legally allowed to gamble where you reside. Persons from certain territories are excluded from registering or placing real-money bets. If you are resident in a restricted country you must not use our services. It is your responsibility to check that you are eligible before registering.

Acceptable platform use

You must not use the platform for unlawful activity, for commercial betting services, or with automated bots or scripts. VPN use to bypass geographic restrictions is prohibited and may result in account closure and forfeiture of funds. We also prohibit chargeback abuse, collusion, and any form of bonus abuse.

General bonus and promotion rules

Promotions are subject to specific terms in addition to these conditions. Where a promotion applies, its wagering requirements, maximum bet limits and expiry periods will be stated in the offer terms. We reserve the right to withhold or reclaim promotional funds and free spins if we suspect abuse, multiple accounts or breaches of the promotion rules.

Deposits and withdrawals

Available payment methods and currencies depend on your location. Minimum and maximum amounts for deposits and withdrawals may vary by method. Withdrawals are subject to verification checks and processing times; large payouts may be paid in instalments in line with our payment policies. Fees charged by banks or payment providers are payable by you unless otherwise stated.

Account limits

You may set deposit, loss and session limits, and we may impose limits for risk management or regulatory reasons. Inactive accounts with a remaining balance may be subject to administrative fees in accordance with our terms.

Dispute resolution

If you have a complaint you should contact our support team in the first instance at [email protected]. We aim to resolve issues promptly and will provide an internal review. If a dispute cannot be resolved internally we may refer the matter to an independent third party as set out in our full terms.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be published on our site and, where appropriate, notified to you. Continued use of your account after changes have been posted constitutes acceptance of the revised terms. If you do not accept a change you should stop using the service and close your account.