User Privacy Policy
Welcome to Rollero's Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, play games or use our services. We take privacy seriously and aim to give clear information about the data we hold and your choices about it.
Types of data we collect
We collect a range of information to operate accounts, process payments and provide our services. This includes personal details you give us, technical data from your device and transactional records of your activity on the site.
Personal data
Personal data includes your name, date of birth, contact details, address and identity documents provided as part of verification (for example passport or driving licence). We also collect account credentials, communication preferences and any information you provide when you contact support.
Technical data
Technical data covers IP address, browser and device details, operating system, cookie identifiers and usage logs. This information helps us run the service, prevent fraud and improve site performance.
Transactional data
Transactional data includes deposits, withdrawals, bet and game history, payment method details and records of promotions you have used. We keep this information to manage accounts, comply with our internal checks and handle disputes.
How we use your information
We use data to provide and improve our services, process payments, verify identity, detect and prevent fraud, manage responsible gaming measures and respond to enquiries. We may also use anonymised data for analysis and reporting.
Data protection practices
We store information securely and limit access to authorised personnel and third-party partners who help deliver our service. We use industry-standard technical and organisational measures to protect data from unauthorised access, disclosure or loss. Where data is processed by third parties, we require contractual safeguards.
Cookies and tracking technologies
Cookies and similar technologies are used to keep you logged in, remember preferences and measure site performance. We also use analytics and advertising tools from third parties. You can manage cookie preferences through your browser and any cookie controls we provide.
User rights
You have rights over your personal data including access, correction, restriction and objection where applicable. You can request a copy of personal data we hold and ask us to update inaccurate information. We will consider requests in line with applicable law.
Access, correction and deletion
To request access, correction or deletion of your data please contact us. We will respond to legitimate requests and may retain certain information where necessary for legal, regulatory or security reasons or to resolve disputes.
Information sharing and third parties
We share data with payment processors, verification providers, fraud prevention services, analytics providers and customer support partners. We may also disclose information where required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will notify you through the site or your registered contact details. For questions or to exercise your rights contact [email protected].