Responsible Gambling at Rollero Casino
At Rollero we take responsible gambling seriously. We want every player to enjoy controlled play and to stay safe while using our site. This page explains the steps we take and the tools available to help you manage your activity so you can gamble only when it is fun and affordable.
Our player protection principles
We aim to promote safer play through clear information, practical controls and timely support. We encourage customers to set personal limits, to take regular breaks and to seek help if gambling stops being enjoyable. We do not target vulnerable groups and we expect players to play within their means.
Activity-control tools
To help you stay in control we provide a range of tools that can be used at any time. You can manage most options in your account settings or by contacting our support team.
Deposit limits
Set a daily, weekly or monthly deposit limit that suits your budget. Limits can be increased or decreased, but increases may be subject to a waiting period to prevent impulsive changes.
Loss limits
You can set a limit on net losses over a chosen period so you never spend more than you intend. Loss limits are designed to help with long-term bankroll management.
Time limits and session controls
Use session reminders or automatic session timeouts to avoid extended play. You can also set cooling-off periods - short breaks that suspend play for a fixed time - if you need to step away.
Self-exclusion
If you need a longer break, self-exclusion is available. Self-exclusion temporarily blocks access to your account and can be arranged for varying lengths of time. To start the process, use the account settings or contact support. We can also explain how to register with national self-exclusion schemes where available.
Recognising signs of problematic behaviour
- Difficulty sticking to set limits or chasing losses
- Spending more time or money than intended
- Borrowing money or neglecting other responsibilities to gamble
- Feeling anxious, restless or secretive about gambling
Practical tips for staying in control
- Set and stick to deposit and loss limits before you start
- Use session reminders and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling when you are upset, tired or under the influence
- Talk to someone you trust if gambling is worrying you
Professional help and support organisations
If you or someone you know needs specialist support, consider contacting recognised services in the UK such as GamCare, GambleAware, GamStop or NHS gambling support. These organisations offer confidential advice, self-exclusion options and treatment referrals. If you prefer, contact our support team at [email protected] and we will help you find the right service.